Lord Of USA policies
Payments and refunds
The outcome depends on the server-confirmed state of the map, not the checkout screen alone.
Effective 9 September 2026
Article 01
Automatic refunds
We start a full refund when Paddle confirms a payment but a higher eligible payment has already changed the minimum for that state before our server can award the placement.
Article 02
Delivered placements
Once a placement has been awarded and displayed, a later customer replacing it is part of the service. That later replacement does not qualify the earlier purchase for a refund. There is no guaranteed display duration.
Article 03
Failed or duplicate delivery
Contact support@nature-flow.cloud within 14 days if a completed payment is duplicated, the server does not deliver an eligible placement, or the result remains unresolved. Include the Paddle transaction reference. Never send card details by email.
Article 04
Content removal
Removing a display name or message because it violates the Content Rules does not automatically qualify the transaction for a refund. We will still honor refund rights required by applicable law.
Article 05
How refunds are returned
Approved refunds go back to the original payment method through Paddle. Paddle or your bank controls how long the funds take to appear. A refund marked pending is still under review and is not yet complete.
Article 06
Mandatory rights
Nothing in this policy limits cancellation, refund or consumer rights that apply under mandatory law. The digital service may begin immediately after payment confirmation. By asking us to start delivery immediately, you acknowledge that applicable cancellation rights may be affected once delivery begins.